Privacy Policy
RaadTaxi is a cash-only ride platform for Tripoli, Lebanon. This policy explains what information the RaadTaxi app collects, why it collects it, who can see it, and how to contact us about it. We've tried to write it the way we build the app: plainly.
The short version: we collect what's needed to connect riders with drivers and run the platform — phone numbers, names, trip locations, and (for drivers) licence and vehicle documents. We don't run ads, we don't sell data, and because every ride is paid in cash, we never touch your payment details — we don't have them.
Information we collect
If you ride with us
- Phone number and name. Your phone number is how you sign in; your name is how your driver knows who they're picking up.
- Trip locations. The pickup and destination you choose for each ride, and the route details needed to estimate distance. The app may use your device's location (with your permission) to set your pickup point — we do not track your location outside of arranging a ride.
- Ride history. Your past rides — route, fare, driver, status, and completion time — so you have a receipt on a cash platform, and so our staff can help if something goes wrong.
- Cancellation record. If you cancel after a driver has been assigned, that is recorded and counted (see "What riders and drivers see about each other" below).
If you drive with us
- Phone number, name, and sign-in PIN.
- Licence and vehicle documents. Your driver's licence photo, vehicle details (make, model, plate), and mechanical inspection date. These are reviewed in person by our staff before you're approved, and are required to keep the platform safe for riders.
- Location while you're online. While you've chosen to work, the app periodically reports your location so we can match you to nearby pickups and confirm you're inside your service zone. When you go offline, this stops.
- Earnings and settlement records. Your fares, the platform's share, weekly invoices, and payment status.
- Service area and zones. The city and zones you chose to work in.
- Cancellation record. Cancellations after you've committed to a ride are recorded and counted.
For everyone
- Device push token. If you allow notifications, we store the token Apple gives us so we can notify you about ride offers and ride status.
- No payment information — ever. RaadTaxi is cash-only. There is no card entry anywhere in the app, and we hold no card, bank, or wallet data.
- No advertising or third-party analytics. We don't run ads and we don't embed ad or tracking SDKs.
What riders and drivers see about each other
When a ride is matched, each side sees what they need to complete the trip and nothing more:
- Riders see the driver's name, vehicle, the service brand they drive under, and their quoted fare.
- Drivers see the pickup and destination, the rider's name, and the rider's late-cancellation count — so they can decide whether to offer a fare. Riders are told in the app, at the moment it matters, that late cancellations are recorded and visible to drivers.
How we use information
- To match riders with nearby drivers and run each ride from request to completion.
- To verify drivers and their vehicles before they carry passengers.
- To calculate weekly driver settlement (the platform's 30% share).
- To enforce the platform's fairness rules — cancellation tracking, fare guardrails, and suspensions — which apply to riders and drivers alike.
- To respond when you contact support or visit our office.
Who can access it
- Our staff (operations and billing), who use it to approve drivers, resolve disputes, and manage settlement. Staff actions on accounts are themselves logged in an audit trail.
- Your matched counterpart, as described above, for the duration and record of the ride.
- Our infrastructure providers. App data is stored on secure cloud infrastructure (currently Supabase), which may be located outside Lebanon. Push notifications are delivered through Apple. These providers process data on our behalf and are not permitted to use it for their own purposes.
We do not sell personal information, and we do not share it with advertisers or data brokers. We would disclose information only if required by applicable law.
How long we keep it
Account information and ride history are kept while your account is active, because they are the platform's only record of cash trips — receipts, earnings, and settlement all depend on them. Driver documents are kept while the driver is on the platform. If you want your account and its data deleted, contact us (see below); we will remove what we are not required to keep for settlement or legal record-keeping.
Beta testing (TestFlight)
During beta testing, RaadTaxi is distributed through Apple's TestFlight, which is governed by Apple's own terms and privacy policy. Beta data — including test rides and test accounts — may be reset or deleted as we prepare for launch. Please don't treat beta ride history as a permanent record.
Changes to this policy
If we change this policy, we'll update this page and the date at the top. If a change meaningfully affects what we collect or who can see it, we'll say so in the app as well.
Contact us
Questions, requests, or deletions: contact@raadtaxi.com, or visit our office in Tripoli.