Support
Reach us: contact@raadtaxi.com, or visit our office in Tripoli. For account matters — a forgotten driver PIN, a suspension, changing your service area — the office is the right place: a real person verifies you in person.
Beta testing with TestFlight
RaadTaxi is currently in beta through Apple's TestFlight. If something breaks, looks wrong, or just feels off, we genuinely want to hear it. Two ways to report:
- Through TestFlight: take a screenshot in the app, and choose "Share Beta Feedback" — it reaches us with the details attached.
- By email: write to contact@raadtaxi.com with what you were doing, what you expected, and what happened instead. A screenshot and your iPhone model help a lot.
One beta caveat: test rides and accounts may be reset before public launch, so don't rely on beta ride history as a permanent record.
Common questions — riders
Why don't I see a price when I request a ride?
That's by design, not a bug. On RaadTaxi, drivers set their own rates — so the fare arrives with the driver who takes your request. You see the exact amount and accept or decline it before the ride starts, and declining costs you nothing.
How do I pay?
Cash, directly to your driver, at the end of the trip — exactly the fare you accepted. There are no cards, wallets, or hidden charges anywhere in the app. Your trip receipt is saved in your ride history.
What happens if I cancel?
Cancelling while we're still searching for a driver is free and unrecorded. Cancelling after a driver has been assigned is recorded — drivers can see how many times a rider has cancelled late, and a long record may make drivers less willing to take your requests. The app warns you before any cancellation that counts.
Can my destination be outside your service area?
Yes. Your pickup needs to be inside an area we serve, but your destination can be anywhere — the trip is between you and your driver, and the driver sees the full route before quoting.
Common questions — drivers
I can't go online. Why?
Three usual reasons, and the app tells you which one applies:
- You're outside your assigned zone(s). You can only start work inside the zones you chose — your Home screen shows them on a map, with your position. Move inside and try again.
- No zones on your account yet. This is fixed at the office, not in the app.
- Your documents need re-verification — for example after changing your licence photo or vehicle details. Visit the office to get re-verified.
I forgot my PIN.
Visit the office. A staff member verifies who you are in person and reissues your PIN on the spot. There's no reset link — that's deliberate: your PIN protects your earnings, and we don't hand it out over the phone or by email.
When and how do I settle the platform's share?
You keep 70% of every fare in cash immediately. The platform's 30% is invoiced weekly — your Earnings tab shows every fare, your balance, and each invoice with its due date. You'll get warnings well before an overdue balance leads to suspension, and paying restores you automatically.
My account was suspended for cancellations.
Cancelling rides after committing to them — once you're en route or have arrived — counts against you, and repeated cancellations lead to suspension. Reinstatement goes through the office. After reinstatement, your counter resets the first time you complete a ride cleanly.
Can I change my city or zones?
Your service area is set during onboarding and shown read-only in the app under More → My Service Area. To change it, visit the office — operations staff can reassign your zones on the spot.
Something else?
Email contact@raadtaxi.com and we'll get back to you. During the beta we read everything.